This returns policy applies to all purchases made on our website and is incorporated into our Terms and Conditions. You agree to comply with all the terms and conditions when accessing or using our Services, including this Returns Policy.
All items can be returned within 60 days of purchase for a store credit only. Your store credit is valid for 12 months and can be used on our entire product range. Please note we accept a maximum of 6 returns within the first 6 months of purchase only.
In order to qualify for a return please ensure:
- The request is made within 60 days of purchase date
- You provide satisfactory proof of purchase
- Items are in original condition i.e unworn, unwashed, and with all tags/buttons attached
- For hygiene reasons we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats, scrunchies, underwear or swimwear
- Orders placed using a store credit cannot be refunded and will be issued back into your account as a store credit
- We do not refund non-faulty items/change of mind
- Any items received by St Frock that are not in keeping with the above will be returned to you
In line with Australian Consumer Law, we will refund, replace or repair faulty items. If you have received a faulty item or incorrect item please email firstname.lastname@example.org with your order number and photos of the fault/incorrect item tag so we may assist you prior to returning.
- We do not offer direct exchanges. Simply return your items for a store credit and repurchase using the store credit.
Multiple sizes of same style refund policy
We know it can be hard to purchase the right size especially if you are inbetween sizes. Not to worry! We have created a new policy to help you find the right size and return the additional size/s of the same style. Eg. If you buy a size 12 and a size 14 of the Downtown Dress in Black and you find the 12 fits perfectly, you can return the size 14 for a refund. See full policy below:
- If you are unsure of sizing, you are able to purchase different sizes of the exact same item under the same order number
- If you keep one item and return the different sizes, we will refund the extra size/s
- If you return both sizes, you will receive a store credit for one size and a refund issued for the rest
- The above is not valid on same items purchased in different sizes across separate order numbers
- The above is not valid on different items purchased in same sizes
- The above is not valid on Final Clearance items
Products in our Final Clearance category cannot be returned or exchanged, unless faulty. Please note different sizes of the exact same item policy does not apply to Final Clearance items.
Full priced and Sale items can be returned for a store credit only.
If you have placed and order outside of Australia please contact us to organise a return. We do not cover the return postage for International Orders
Unfortunately at this stage we do not offer returns or exchanges for international customers unless item is faulty.