Terms & Conditions

6.1 You must pay the fees and charges owed using one of the following payment or express check-out methods:

• American Express;
• Mastercard;
• UnionPay;
• Visa;
• Paypal;
• Afterpay;
• Klarna;
• Zip Pay;
• Apple Pay;
• Google Pay;
• Shop Pay;
• St Frock Gift Card; or
• St Frock Store Credit

6.2 If we are unable to successfully process your chosen payment method in a reasonable time, then we may notify you and may cancel your order.

6.3 You authorise St Frock to debit the amount that is payable for an accepted order from your nominated payment method to pay for the fees and charges.

6.4 You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.

7.1 By purchasing a Gift Card you acknowledge that you are responsible for providing an accurate email address for the recipient and that we accept no liability for errors in the email address provided to us.

7.2 You may purchase Gift Cards for use on the website by you or other customers, however once redeemed or partially redeemed, Gift Cards cannot be transferred.

7.3 You are responsible for the use and safe storage of any Gift Cards. We assume no liability for the loss, theft or misuse of a Gift Card, including if a gift card is used without your permission or if your email is hacked.

7.4 Gift Cards are valid for 3 years from date of purchase. Any unredeemed balance at the end of this period will be voided and will not be made available for use.

7.5 Gift Cards cannot be used to purchase another Gift Card.

7.6 Gift Cards cannot be returned, exchanged or redeemed for cash.

7.7 We reserve the right to suspend or cancel any Gift Card that is fraudulently obtained or the subject of suspicious or illegal activity, or upon direction by law enforcement.

8.1 We reserve the right to accept or reject your order, in full or in part, for any reason, including if the requested product is not available, if there is an error in the price or the product description posted on the website or in any marketing material, if there is an error with a discount code redeemed with your order, or any other error or breach of our terms and conditions associated with your order. We may also restrict your order and limit the sales to reasonable quantities as determined in our sole discretion.

8.2 We have no obligation to sell or supply any goods until the order is received and accepted by us at our fulfilment centre.

8.3 If we reject an order we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.

9.1 You may not change or cancel your order once submitted. If you need help with your order please contact us at hello@stfrock.com.au

9.2 We may cancel any order or part of an order (including any orders that we have accepted or for which we have issued a tax invoice) without any liability to you for that cancellation at any time if:

• the requested products in that order are not available;
• there is an error in the price or the product description posted on the website or in any marketing material in relation to the relevant product in that order ;
• there is an error with a discount code redeemed with your order; or
• we suspect there has been, or will be, a breach of these terms and conditions or an offers terms and conditions or there has been any fraud or misconduct

9.3 If we cancel an order placed through us then we will endeavour to notify you of that cancellation within a reasonable time after you submit your order.

9.4 We have processes in place to assist in detecting transactions that may be fraudulent or in breach of our terms and conditions. We may contact you by telephone or email to confirm your payment or order details and to request that you provide valid identification. If we are unable to confirm these details, we may cancel your order without notification.

9.5 If any payment has been taken for the cancelled order, then the full payment amount will be refunded to your original payment method.

11. Unavailable Product

12. Shipping

13. Risk and Title

14. Faulty and Incorrect Items

15. Change of Mind Returns

15.1 Items can be returned within 60 days of purchase for a Store Credit only. Store Credit is valid for 12 months from date of issue and can be used on our entire product range excluding Gift Cards.

15.2 The following exclusions apply:

• for hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats and scrunchies, unless faulty;
• products in our Final Clearance category cannot be returned unless faulty;
• Gift Cards cannot be returned 

15.3 Free returns are available for Australian customers only.

       15.4 In order to qualify for a return you must:

• ensure the request is made within 60 days of purchase date; and
• provide satisfactory proof of purchase; and
• ensure items are in original condition and packaging, i.e. unworn, unwashed, unaltered and with all tags/buttons attached; and 
• ensure items are packed to avoid damage in transit back to St Frock

15.5 Any items received by St Frock that are not in keeping with the above will be returned to you.

15.6 All change-of-mind return requests must be submitted via our Returns page. Simply enter your email address and order number to get started.

15.7 It’s your responsibility to ensure your items are returned safely back to us by the approved method. St Frock is not liable for missing returns.

15.8 Once we receive your return, we allow up to 3 - 10 business days to review. Where we agree to a return, you will receive a confirmation email once your Store Credit has been processed.

15.9 Shipping Fees will not be refunded unless we are at fault.

15.10 Where the option of a refund is inadvertently provided in our returns portal due to human or technical error, we reserve the right to correct this to store credit in line with the terms of our returns policy.

15.11 A fair-play policy applies. We reserve the right to reject a return or suspend or terminate the account of anyone deemed to be unreasonably or excessively submitting returns.

15.12 For further information on returns, please visit our Returns page or contact us at hello@stfrock.com.au and we’ll be happy to help.

16. Multiple Sizes, Same Style Policy

17. Exchanges 

18. Promotions

19. Discount Codes

20. St Frock Rewards

20.1 What is St Frock Rewards?

20.1.1 St Frock Rewards is a loyalty program, where members earn points in connection with the purchase of qualifying products and activities that are used to calculate membership tiers.

20.1.2 St Frock Rewards recognises you based on your total points earned within a 12-month period, starting from the day you join. You will be eligible for a range of rewards which increase in value based on which membership tier you are in.

21. Intellectual Property Rights

22. Your General Obligations

23. Warranties

Promotional T&Cs

• BUY A PARTY DRESS, GET 30% OFF AN ACCESSORY USE CODE: BLING30: Add one (1) full price Party dress style to cart and receive 30% off one (1) full price accessory. Code must be applied at checkout. This offer cannot be used in conjunction with any other discount or promotional offer. Offer excludes Sale styles, Pre-orders, & gift cards. Shipping costs not included. Offer ends 29 September 2024 11:59PM AEST.

Refer a friend Competition T&Cs. Win 2 x $1,000 St Frock Gift Cards – one for you, and one for your bestie

• In these terms and conditions:
  Contest means the referral contest as described at Clause 2 of these Terms and Conditions.
  Contest Commencement Date means Monday, 16th September 2024 at 9.00am AEST.
  Contest Closing Date means Thursday, 26th September 2024 at 11.59pm AEST.
  Contest Period has the meaning given to it in Clause 4. Initial Entrant means entrants who receive a St Frock email invitation in accordance with Clause 6.
  Invited Friend means the friend invited by the Initial Entrant.
  Prize means a $1,000 St Frock gift card for the winning Initial Entrant and the Invited Friend.
  Promoter means St Frock of 39 Jones St, Ultimo NSW 2007, Australia
  Team has the meaning given to it at Clause 8.
  1. Information on how to enter and Prizes form part of these conditions of entry. Entry into this competition is deemed to be acceptance of these conditions.
  2. The Contest is open to legal residents of Australia, who have reached 16 years of age as of the beginning of the Contest Period, and who are not:
  a. an employee of; or
  b. domiciled with an employee of; or
  c. an immediate family member of an employee of; the Promoter or its affiliated companies, their advertising and promotional agencies.
  3. No purchase is necessary. The Contest is subject in all instances to compliance with applicable law.
  4. The Contest Period runs from the Contest Commencement Date to the Contest Closing Date.
  5. The Contest is running across the website: comp.stfrock.com.au
  6. The Initial Entrant, having received the email invitation, must ensure he/she completes all mandatory fields of the entry form, and submits the form as instructed before the Contest Closing Date. Upon successful submission of the entry form, he/she will receive a unique link that must be sent to a friend. The Initial Entrant must have the consent of the Invited Friend to send them this message.
  7. The Invited Friend, having received the invitation to join the Initial Entrant in the Contest, must ensure he/she fully completes all mandatory fields of the entry form and submits as instructed before the Contest Closing Date.
  8. To earn one (1) entry in the Contest, the Initial Entrant and the Invited Friend (collectively referred to as a ‘Team’) must have completed all the mandatory fields of their entry form and submitted them prior to the Contest Closing Date. The Initial Entrant is allowed a maximum of fifty Team entries.
  9. Upon successful registration as a Team, the Invited Friend will then receive their own unique link giving them the opportunity to send this to a different friend and form a new Team.
  10. As a condition of entry, all entrants must opt in to receive email promotions/marketing material from St Frock to go into the draw to win 2 $1,000 St Frock gift cards – one for you, and one for your bestie
  11. By entering the Contest, entrants agree to subscribe to St Frock’s marketing emails and consent to St Frocks Privacy Policy.
  12. In each scenario, the Initial Entrant and his/her Invited Friend will only be allowed to team up once. The Invited Friend must be a different person from the Initial Entrant. Any attempt or suspected attempt to team up more than once with the same person by using multiple email addresses or pennames, or any use of robotic, automatic, programmed or any entry methods not authorized by these rules, shall be deemed as tampering and will void all Entries.
  13. All Entries that are incomplete, illegible, damaged, contain an erroneous email address or do not conform to or satisfy any condition of the rules may be disqualified by the Promoter.
  14. Following the conclusion of the Contest, St Frock will draw at random Team entry from all valid entries received during the Contest Period as the winner. The draw will take place on Friday 27th September 2024 at 11am AEST at 39 Jones St, Ultimo NSW 2007, Australia. The draw will not take place publicly. The winning Initial Entrant and the Invited Friend will be notified by email (to the email addresses registered with the Promoter) on the
  same date. The winners must claim their Prize by responding via email.
  15. The Promoter will publish the results and the winning Team member’s names on St Frocks Facebook and Instagram feeds, on or before Thursday 3rd October 2024.
  16. The determination of the winner will be undertaken in a fair and transparent manner with each Initial Entrant having an equal chance of winning. The Promoter’s decision is final, and no correspondence will be entered into.
  17. In the event of the Prize being unclaimed by Monday 4th November 2024, further draw/s will take place to determine replacement winners on Tuesday 5th November 2024 at 11am AEDT. The draw will not take place publicly. The replacement winners will be notified by email on the same day. The Winners must claim their Prize by responding via email. The Promoter will publish the winning Team member’s names on St Frocks Facebook and Instagram feeds, on or before Wednesday 6th November 2024.
  18. The prize is 2 x $1,000 St Frock gift cards, one for winning Initial Entrant and one for the Invited Friend.
  19. Total prize pool value is Au$2,000.
  20. The Prizes must be accepted as awarded and are not transferable or otherwise redeemable for cash. The odds of winning the Prize depend on the number of eligible entries received. Upon acceptance of the Prize, the Prize winners agree to provide reasonable cooperation to allow St Frock to use their name and/or likeness for advertising and publicity purposes in connection with this Contest including but not limited to publication of their name and photograph on St Frock website.
  21. This Contest may be promoted through third party websites, like Facebook. Entrants must at all times comply with the terms of service for those third-party websites when using them to participate in this Contest. This Contest is in no way sponsored, endorsed, or administered by, or associated with those third-party websites.
  22. Members of the Promoter who provide incorrect or fraudulent information are ineligible to participate in the promotion. The Promoter reserves the right to request at its sole discretion, appropriate photo identification or other documentation in order to confirm the entrants’ eligibility to enter and claim a Prize, before issuing a Prize. If the documentation required by the Promoter is not received by the Promoter or its nominated agent, or the identity of the entrant has not been verified or validated to the Promoter’s satisfaction, then that entrant will be deemed invalid.
  23. Any costs associated with accessing the promotional website are the entrant’s responsibility and are dependent on the Internet service provider used. Any contact details entered incorrectly on the website shall be deemed invalid.
  24. The Promoter is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, or any other technical failures, including but not limited to any injury or damage to participants’ or any other person's computer related to or resulting from participation in or downloading any materials in this Contest. If for any reason this Contest is not capable of running as planned (including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration security, fairness,
  integrity or proper conduct of this Contest, the Promoter reserves the right in its sole discretion to cancel, postpone, or amend this Contest.
  25. The Promoter as well as its associated agencies and companies are not liable for any loss (including, without limitation, indirect or consequential loss), damage, personal injury or death which is suffered or sustained (including but not limited to that arising from any person's negligence) in connection with the Prize or use of the Prize. This excludes any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  26. If any of the provisions of these terms and conditions are held to be invalid or unenforceable in whole or in part that part shall be severed from the remainder of the provisions and the validity of the other provisions and the remainder of the provision in question shall not be affected.
  27. These terms and conditions shall be governed by the laws of NSW; Australia and any dispute shall be subject to the exclusive jurisdiction of the Australian courts.
  28. The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity and age). Verification is at the discretion of the Promoter.
  29. The Promoter also reserves the right to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process.
  30. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  31. Subject to the Promoter’s obligations at law, once the Team has received their Prize, the Promoter shall not accept any requests for exchanges or refunds for change of mind or other reason.
  32. Entrants consent to the Promoter using the entrant's name, likeness, image and/or voice in the event they are a successful entrant (obtained during the entry process or any photograph, film and/or recording of the same published on social media or online) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
  33. The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, Prize suppliers and, as required, to Australian regulatory authorities. Entry
  is conditional upon providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information or promotional, marketing, publicity, research and profiling purposes, including sending electronic messages to the entrant. Entrants may
  access, correct, change and/or update their personal information and obtain a copy of the Promoter’s privacy. All entries become the property of the Promoter.
  34. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:
  a. to delete any entrant’s entry;
  b. to disqualify any entrant from the promotion; or
  c. subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
  d. The Promoter accepts no responsibility f or late, lost or misdirected entries or other communications.
  35. Except any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion, including, but not limited to, where
  arising out of the following:
  a. any theft, unauthorised access or third party interference;
  b. any entry or purchase of the Prize that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
  c. any variation in Prize value to that stated in these Terms and Conditions; or
  d. any tax liability incurred by an entrant.
  36. By entering this promotion, entrants are authorising the Promoter to contact them from time to time with promotional offers, product information and sale notifications.