Returns

Start a Return

Start your return here or review our frequently asked questions below.

If you need help please contact us at hello@stfrock.com.au

 

Please note:

  • For hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats and scrunchies, unless faulty
  • Products in our Final Clearance category cannot be returned unless faulty
  • Gift Cards cannot be returned

    Have Questions?

    What is your returns policy?

    Our full Returns Policy can be found in Clause 15 of our Terms and Conditions.

    Items can be returned within 60 days of purchase for an Account Credit only. Account Credit is valid for 12 months from date of issue and can be used on our entire product range excluding Gift Cards.

    The following exclusions apply

    - For hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats and scrunchies, unless faulty;

    - Products in our Final Clearance category cannot be returned unless faulty;

    - Gift Cards cannot be returned 

    Free returns are available for Australian customers only.     

    In order to qualify for a return you must:

    - ensure the request is made within 60 days of purchase date; and

    - provide satisfactory proof of purchase; and

    - ensure items are in original condition and packaging, i.e. unworn, unwashed, unaltered and with all tags/buttons attached; and 

    - ensure items are packed to avoid damage in transit back to St Frock.

    Any items received by St Frock that are not in keeping with the above will be returned to you.

    All change-of-mind return requests must be submitted via our Returns Page. Simply enter your email address and order number to get started.

    It’s your responsibility to ensure your items are returned safely back to us by the approved method. St Frock is not liable for missing returns.

    Once we receive your return, we allow up to 10 business days to review. Where we agree to a return, you will receive a confirmation email once your Account Credit has been processed.

    Shipping Fees will not be refunded unless we are at fault.

    A fair-play policy applies. We reserve the right to reject a return or suspend or terminate the account of anyone deemed to be unreasonably or excessively submitting returns.

    For further information on returns, please visit our Returns page or contact us at hello@stfrock.com.au and we’ll be happy to help.

    How do I return my items

    Simply enter your email address and order number at the top of this page to get started.

    Have you received my return?

    Once we receive your return, we allow up to 8 business days to review and process your store credit. You will receive a confirmation email once your return has been processed. 

    Returns must be submitted via our Returns Page. Simply enter your email address and order number to get started.

    Please note it’s your responsibility to ensure your items are returned safely back to us. St Frock is not liable for missing returns. If you return via another method, we recommend you select express shipping with tracking.

    Do I need to pay for my return?

    Free returns are available for Australian customers only.

    What happens if I return an item purchased using Buy Now, Pay Later?

    If you checked-out using AfterPay, Klarna, LatitudePay, OpenPay or ZipPay you will be store credited as per our returns policy.