Faulty and Incorrect Items

In line with Australian Consumer Law, we will refund, replace or repair faulty items. If you have received a faulty or incorrect item, please contact us at hello@stfrock.com.au with your order number and photos of the fault or incorrect item tag and will we assist you prior to returning.
Any refund granted will be made to your original payment method only.

Change of Mind Returns Policy

Items can be returned within 60 days of purchase for an Account Credit only. Account Credit is valid for 12 months from date of issue and can be used on our entire product range excluding Gift Cards.
The following exclusions apply:
  • for hygiene reasons, we are unable to accept returns for jewellery and headwear, including earrings, necklaces, hats and scrunchies, unless faulty;
  • products in our Final Clearance category cannot be returned unless faulty;
  • Gift Cards cannot be returned 
Free returns are available for Australian customers only.
In order to qualify for a return you must:
  • ensure the request is made within 60 days of purchase date; and
  • provide satisfactory proof of purchase; and
  • ensure items are in original condition and packaging, i.e. unworn, unwashed, unaltered and with all tags/buttons attached; and 
  • ensure items are packed to avoid damage in transit back to St Frock
Any items received by St Frock that are not in keeping with the above will be returned to you.
All change-of-mind return requests must be submitted via our Returns Page. Simply enter your email address and order number to get started.
It’s your responsibility to ensure your items are returned safely back to us by the approved method. St Frock is not liable for missing returns.
Once we receive your return, we allow up to 10 business days to review. Where we agree to a return, you will receive a confirmation email once your Account Credit has been processed.
Shipping Fees will not be refunded unless we are at fault.
A fair-play policy applies. We reserve the right to reject a return or suspend or terminate the account of anyone deemed to be unreasonably or excessively submitting returns.
For further information on returns, please visit our Returns page or contact us at hello@stfrock.com.au and we’ll be happy to help.

Multiple Sizes, Same Style Policy

To help you find the best fit, when you purchase two or more different sizes of the same item within the same order number and find you want to keep one and return the others, we will gladly refund you.
The following exclusions apply: 
  • not valid on same items purchased in different sizes across separate order numbers; and
  • not valid on different items purchased in same sizes; and
  • not valid on Final Clearance items

If you return all sizes, you will receive an account credit for one size and a refund for the others.
All other terms and conditions as set out in the Change of Mind Returns Policy.

Exchanges 

We do not offer direct exchanges unless faulty. Our Faulty and Incorrect Items Policy and Change of Mind Policy outline the terms and conditions for Faulty and Incorrect Items and Change of Mind Returns.